Privacy Policy
Last updated: 13 March 2026
1. About This Policy
This Privacy Policy explains how VelpasConn Pty Ltd (ABN 44 691 423 275) (“VelpasConn”, “we”, “us”, “our”) collects, uses, stores, and discloses personal information through this website (www.velpas.com.au).
We are committed to handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect personal information that you voluntarily provide to us through:
Contact form submissions:
- Your name
- Your email address
- Your message content
Newsletter subscriptions:
- Your email address
Automatically collected information:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website
- Device type
We do not collect sensitive information (such as health information, racial or ethnic origin, or political opinions) through this website.
3. How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and contact form submissions
- Send newsletter updates if you have subscribed (you can unsubscribe at any time)
- Improve our website and understand how visitors use it
- Comply with legal obligations
We will not use your personal information for any purpose other than what is stated above without your consent.
4. How We Store and Protect Your Information
Your personal information is stored on secure servers managed by our website hosting provider (Bluehost) in accordance with their security protocols. Contact form submissions are also delivered to our business email (info@velpas.com.au).
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.
5. Cookies and Analytics
This website uses cookies and similar technologies to improve your browsing experience and to collect anonymised usage data.
Essential cookies: Required for the website to function (e.g. session management).
Analytics cookies: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised data including pages visited, time on site, and general geographic location. This data is not linked to your identity.
You can control cookies through your browser settings. Disabling cookies may affect your experience on this website.
6. Third-Party Services
We use the following third-party services that may process your data:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Bluehost | Website hosting | View Policy |
| Google Analytics | Website usage analytics | View Policy |
| WordPress | Content management | View Policy |
7. Disclosure of Information
We may disclose your personal information:
- To our employees, contractors, and service providers who need it to perform their duties (and who are bound by confidentiality obligations)
- If required or authorised by law, regulation, or court order
- To protect the rights, property, or safety of VelpasConn, our users, or the public
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate, incomplete, or out-of-date information
- Request deletion of your personal information (subject to any legal obligations we have to retain it)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions and associated correspondence are retained for the duration of any business relationship and for a reasonable period afterwards. Newsletter subscriber details are retained until you unsubscribe.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint about how we have handled your information, contact us:
VelpasConn Pty Ltd Email: info@velpas.com.au Phone: 07 3522 2910
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.